Privacy Policy
At Bristol Plumbing & Heating, we value your privacy and are committed to handling your personal information responsibly. We process your data in line with the UK GDPR and the Data Protection Act 2018 — ensuring your details are kept secure, confidential, and used appropriately.
What We Collect
When you contact us or use our services, we may collect and store the following types of personal data:
- Your name, email, phone number, and home or business address when you request a quote or book a service.
- Details related to any plumbing, heating, or boiler services we've provided.
- Any messages or correspondence between you and our team (via phone, email, or contact forms).
- Basic technical data like your IP address or browser info, which may be gathered through cookies (see below).
How We Use It
We use your personal data to:
- Deliver the services you've requested (repairs, installations, maintenance, etc.).
- Respond to enquiries and provide updates or support.
- Send service reminders, estimates, invoices, and follow-ups.
- Meet our legal obligations and maintain accurate records.
Sharing Your Information
We never sell your data or share it for marketing purposes. In some cases, we may share information with trusted third-party tools (like accounting or email systems) that help us deliver services efficiently. These providers are contractually bound to protect your data and only use it as instructed.
Your Rights
You have the right to:
- Request access to the data we hold about you.
- Ask us to correct or update inaccurate details.
- Request deletion of your data (when appropriate).
- Limit or object to certain types of data processing.
- Complain to the ICO if you're concerned about how we handle your data.
Cookies
Our website may use cookies to enhance your browsing experience and monitor site performance. You can control cookie settings via your browser. Disabling cookies may affect certain functionality.
Data Retention
We only keep your personal data as long as necessary — whether to fulfil services, meet legal requirements, or resolve disputes.
Contact Us
If you have any questions about our privacy policy or how your data is handled, please get in touch. We’re happy to explain anything further.